Frequently Asked Questions:
How to navigate Vagaro, sign up for classes, book services, etc
How do I sign up for Vagaro?
You can either go to the website Vagaro.com or download the Vagaro app (white background, pink V). Once there you will sign up for your own personal account, using a workable email address and a created password. If you know that Rise Studios has already made an account with a specific email address for you, make sure to use that email to make your personal account.
How do I find the classes and services Rise Studios offers through Vagaro?
While on the website or app, search for Rise Studios as a business. Click on the Studios link and once on our business page you will see a list of information pertaining to Rise. If you are looking to book an insight session, Bohindi bead bar session, a massage, reiki, a sauna session, personal training, or health coaching, you will click the title SERVICES. If you are looking for a yoga or fitness class to attend you will click the title CLASSES. The CLASSES link will take you to our weekly schedule of yoga and fitness classes that you can scroll down through the days in order to choose what class on the day and time you would like to attend.
How do I sign up for a class?
1. Click on the title CLASSES & then identify which class you would like to attend.
2. Click “Sign up.”
3. On the next page, you will see the information confirming what you are registering for such as how many attendees, where it will take place (some classes offer livestream that you can take at home but the default will be “at Business”), and then what day it is for.
If you have a package or membership you should see that it is applied on this page at the top in green.
If you agree with this information, Click “Next.”
6. Confirm that it is you signing up for the class and click “Checkout.”
7. This will take you to the shopping cart and you will see the price of your class.
If you agree to this, you will click “Continue.”
8. On this page you will pay, add a promo code if you have one, and add a tip if you would like. Click the box that states “By clicking ‘Buy Now” I agree to Rise Studios return policy” and then click “Book” to confirm your purchase.
How do I sign up for a massage?
1. Click the title SERVICES.
2. Tap on the drop down bar labeled “Massage with Bette Doerfert”
3. Choose which massage you would like and click “Book Now”
4. Determine which day you would like the massage and when you click on the time of day you desire, you will be either led to fill out a massage intake form if you haven’t filled one out before or to checkout.
5. Once you submit the intake form, you will find yourself on the checkout page.
6. Enter your credit card information or if you have a credit card on file it will already be highlighted under “Payment Information.”
7. If you have an applicable gift card on your account you will see highlighted under “Gift Certificates”
8. Add a promo code if you have one and a tip if you desire.
9. Click the box that states “By clicking Book, you agree to the Cancellation Policy and conditions of this business.”
10. Click “Book” to confirm your purchase of the massage.
How do I see my upcoming and past appointments?
1. Click the title “Memberships & Packages.”
2. Choose which membership or package you wish to purchase by clicking “Add to Cart.”
3. Click on your cart to check out the membership or package. The cart icon is located at the top right hand corner of the screen on your phone and a third way down the page on the right side of your screen on your desktop/laptop.
4. Once in the cart, you will see any applicable gift cards applied now, details of the membership/package, and if you are able to share the package with a friend or family member, you add them on this page.
5. Click “Proceed to Checkout” when you confirm the provided information.
6. On this last page, you will be able to view your order summary, select your payment method, add or decline the use of gift certificates and add a promo code if you have one.
7. Click the box “By clicking ‘Buy Now’ I agree to Rise Studios’ return policy.”
8. Finish your purchase by clicking “Buy Now.”
How do I see my upcoming and past appointments?
1. If on your mobile phone app, you can locate your appointments under the “Appointments” icon at the bottom of the page when signed into your account.
2. If you do not see this icon, your phone may have three lines in the top right corner that you will tap in order to see a drop down menu that includes “appointments” in that list.
3. Also, you can look under the icon “Profile” at the bottom of the page to find “appointments” as well.
2. If on a desktop or laptop, you look to the top right hand corner of the webpage, click your profile picture or initials. This will provide a drop down that will include “appointments” that you can click.
Troubleshooting Tips
My package or membership isn’t applying:
First, make sure you are using the email that you first purchased the package/membership under. If you signed up with one email and then sign-in with another email or your appleID, the membership/package won’t show up.
Check to see if your membership/package is active. Click on your profile (bottom right corner on a mobile device and top right corner of desktop/laptop). Under the drop down, select either membership or package depending on which one you want to apply. If your membership or package is active you will see it under these tabs. You will also see your balance and history of the membership/package.
If you do not see the package/membership and you know you have one, please contact the studio and we would be happy to help you!
I have a package and membership but I don’t want to use the one that Vagaro is defaulting to when I sign up for a class.
When you sign up for a class, click “Next” even though it looks like the membership/package you don’t want to use shows up. Then click “Continue” even though it shows the membership/package is still applied. You will arrive at the Checkout/Booking screen. Here you will Click on “View Order Summary” if on your mobile device or just look to the right side of the screen if on your laptop/desktop. Here you will click “Remove” next to the membership/package that you don’t want to be applied. You then will have the option to add your other membership/package at this time under “Select Payment Method.”
I want to cancel my class/service.
Go to your appointments (see above how to locate your “Appointments”). Under the class/service you want to cancel, click “More” and then click “Cancel Appointment.” If it is within 12 hours of the class/appointment you will not be able to cancel online but will need to contact the studio through phone, text, or email.